We're moving the RT community wiki to new hosting and we need your help to test. Sign up for a new account and take a look.
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Moving RT Wiki to New Hosting
We're very excited to announce the availability of RTIR 4.0.0rc1: the first release candidate for the next major version of RTIR. We have completely rearchitected RTIR queues in order to significantly improve RTIR's flexibility and performance. As this is a new major version number, with many changes throughout the entire system, we urge you to carefully test your configuration and customizations. Additionally, RTIR 4.0.0 is the first release of RTIR compatible with RT 4.4.
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RTIR 4.0.0 release candidate 1 released
We're pleased to announce the availability of the first release candidate for RT 4.4.1. This release addresses several bugs in Request Tracker 4.4.0 and also adds a few small but important features.
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Request Tracker 4.4.1 release candidate 1 released
RT now makes setting default values on new tickets easy and convenient, both for core ticket values and custom fields.
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What's New in 4.4: Default Ticket Values
While the Query Builder can provide any information you are searching for, RT also has a simplified search feature, Simple Search.
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Simple Guide to RT's Simple Search
We've all received marketing email with an explicit message "Do not reply to this email," but it doesn't have to be that way. RT is a great platform for receiving email and automating responses and workflows so you can allow your customers to talk to you in a manageable way.
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Do Not Reply To This Email
RT's dashboards, constructed from saved searches and charts, are a great way to pull together key ticket information for you or your team. Sometimes you might want to see a dashboard at a specific point in your week or share it with someone who doesn't regularly access RT, like a manager or someone in a different department.
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Dashboard Weekday Checkboxes
RT has basic time tracking covered, but here are a few extensions that add more features and functionality to make it even easier to keep track of where your time is going.
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Improved Time Tracking in RT
Best Practical is very excited to announce a major redesign and relaunch of our website and blog.
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New Best Practical Website Launched
RT 4.4 adds new load-on-scroll behavior to help when loading tickets with long histories. This option can be set globally or as an individual user preference and works best when sorting newest history entries at the top.
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What's New in 4.4: Infinite Scroll for Ticket History
