Request Tracker

Full of Features for Today Fully Open for Tomorrow

For over 20 years teams of all sizes have used Request Tracker to help get more done.

RT 5 Home-shadow.png

Request Tracker 5 is Here!

We are very excited to announce that Request Tracker (RT) 5.0 is now available! The latest and greatest RT comes with a new theme and a ton of new features. Check out our Intro to RT 5 video for an in depth run down of all that’s new with RT.


Key Features

 


Even More…

  • Integration with Active Directory, SAML, and other authentication systems

  • SLA Automation and Tracking

  • Self-Service Customer Portal

  • Predefined Ticket Actions

  • REST 2 API for Integrations

  • Multiple Search Options: free text (simple) search, query builder, and advanced

  • Full Text Search on Message History

  • Full Custom Field Support for any data you need to track

  • Customizable Dashboards with Key Ticket Information

  • Fine-grained Rights and Permissions

  • Automatic Notifications based on message or other ticket updates

  • RSS Feeds of ticket activity based on any arbitrary search

  • Time tracking and Task Priority

  • General Data Protection Regulation (GDPR) Support

  • PGP and S/MIME support

  • Translation into 25 + languages

  • Command-Line interface

  • Over 400 freely available extensions to add functionality and features to your base RT instance


Start Using Request Tracker Today

Start your 14-day free trial. No credit card required. No commitment.


Make the Switch to Request Tracker

Choose from a variety of our managed hosting and on-premise support plans. If you want to give Request Tracker a quick test drive, you can experiment on our demo site. Just click the “Login as Guest” button on the login page.

Want to run RT on your own server for free? You can grab a copy of our latest stable release right here.

Interested in switching to Request Tracker from another tool? No problem! Get in touch with us to discuss migrating your existing data and legacy information into a shiny new RT.