Much of the documentation for RT comes with RT itself. You can find setup instructions in the README file and see installation options by running the configure script. User documentation is under docs/. Technical documentation for each class in RT's source code is accessible using Perl's perldoc command. For example, to see the API documentation for the RT::Ticket class, run: perldoc lib/RT/

This documentation is also available online:

The latest documentation is always at:

Make sure to look at the documentation that corresponds with your version. You can find more details on RT versions, our release policy, and support on our release policy page. Release notes for all public releases are also available.

Additional information about RT and our related products is available on our community wiki. It contains helpful documentation like FAQs, troubleshooting tips, and customizations contributed by RT users like yourself.

If you're looking for more in-depth documentation, we wrote an entire book just about RT, which is available in a variety of formats.

RTIR Documentation

RTIR uses RT to implement many core features, so the RT documentation above is a good resource. RTIR also had it's own:

Other Resources

Commercial Services and Support

Best Practical Solutions provides a variety of commercial support options as well as custom development, installation, and upgrade services. Check out our Services page for details.

Community Help and Discussion

We host a forum where you can give and receive help from the robust community of RT users.


The best way to hear what we’re up to is to follow us on social media. However we also have an RT Announce List. This is a low volume email list that we use for important announcements such as new releases or upcoming training sessions. Sign up for that list by entering your email in the box to the right. (Our regular newsletter list contains that info and then some. You can sign up for that at the bottom of any page on our site!)