Best Practical Solutions LLC develops and maintains Request Tracker (RT) and Request Tracker for Incident Response (RTIR).

Best Practical was founded to provide enterprise support, custom development, and training services for RT users large and small. We are fully committed to supporting RT as an open source technology, while providing the quality development and resources necessary to support our customers and keep RT healthy and moving forward.

Best Practical was founded in October 2001. We’re based out of Boston, MA, with remote team members throughout the world.

Contact Us

Community Support Options

Links to community support options are available on the RT Resources page.

Have a feature request or think you've found a bug? You can create a ticket on the web in our community RT instance or send email to

Website feedback:

If you think you've found a security issue, please see the security page for reporting details.



Commercial Services and General Inquiries

For services or general questions about RT or RTIR:

Commercial Support

If you are an existing customer and need help with RT or RTIR, please contact our team at

If you would like to purchase support, please visit our support page or contact us at