Release Policy

Best Practical provides support for two release series at a time. When a new release is made, an end of life date is announced for the oldest series still supported. When Request Tracker 4.2.0 was announced, we announced an end of life for the 3.8 series. We've released RT 4.4.0, so we have announced end of life for the 4.0 series on February 15, 2017.

Within a series, we aim for frequent point releases. These allow us to quickly make bugfixes available as a tested and packaged release. Each release is small and well-contained, making upgrades easier for your ops teams.

We avoid adding features or new dependencies to a stable series whenever possible. Occasionally a critical bugfix or security fix will require us to add a new feature or dependency in a stable series.

Version Numbers

Versions consist of a major series, minor series and point release. RT 4.2.12 is major series 4, minor series 2, and point release 12.

We always recommend that users run the latest point release of the series they are using.

Request Tracker

Version Current Point Release Supported First Release Date End of Life Date
4.4 4.4.1 Yes February 2016 Unannounced
4.2 4.2.13 Yes October 2013 Unannounced
4.0 4.0.24 Yes April 2011 February 2017
3.8 3.8.17 No July 2008 March 2014
3.6 3.6.11 No June 2006 September 2011
3.4 3.4.6 No February 2005 April 2007
3.2 3.2.3 No June 2004 November 2005
3.0 3.0.12 No March 2003 August 2005
2.0 2.0.15 No June 2001 October 2002
1.0 1.0.7 No October 1999 December 2001

Request Tracker for Incident Response

Version Current Point Release Supported First Release Date End of Life Date
4.0 4.0.0 Yes July 2016 Unannounced
3.2 3.2.0 Yes December 2014 Unannounced
3.0 3.0.2 No July 2010 March 2014
2.6 2.6.1 No November 2010 March 2014
2.4 3.4.5 No September 2008 March 2014