Release Policy

Best Practical provides support for two release series at a time. When a new release is made, an end of life date is announced for the oldest series still supported. When Request Tracker 4.2.0 was announced, we announced an end of life for the 3.8 series. We've released RT 4.4.0, so we have announced end of life for the 4.0 series on February 15, 2017.

Within a series, we aim for frequent point releases. These allow us to quickly make bugfixes available as a tested and packaged release. Each release is small and well-contained, making upgrades easier for your ops teams.

We avoid adding features or new dependencies to a stable series whenever possible. Occasionally a critical bugfix or security fix will require us to add a new feature or dependency in a stable series.

Version Numbers

Versions consist of a major series, minor series and point release. RT 4.2.12 is major series 4, minor series 2, and point release 12.

We always recommend that users run the latest point release of the series they are using.

Request Tracker

     
       Version
       Current Point Release
       Supported
       First Release Date
       End of Life Date
      

     
       5.0
       5.0.7
       Yes
       July 2020
       Unannounced
      

       4.4
       4.4.7
       Yes
       February 2016
       Unannounced
      

       4.2
       4.2.17
       No
       October 2013
       September 2021
      

       4.0
       4.0.25
       No
       April 2011
       February 2017
      

       3.8
       3.8.17
       No
       July 2008
       March 2014
      

       3.6
       3.6.11
       No
       June 2006
       September 2011
      

       3.4
       3.4.6
       No
       February 2005
       April 2007
      

       3.2
       3.2.3
       No
       June 2004
       November 2005
      

       3.0
       3.0.12
       No
       March 2003
       August 2005
      

       2.0
       2.0.15
       No
       June 2001
       October 2002
      

       1.0
       1.0.7
       No
       October 1999
       December 2001
      

    
    

Request Tracker for Incident Response

     
       Version
       Current Point Release
       Supported
       First Release Date
       End of Life Date
       Works With
      

     
       5.0
       5.0.6
       Yes
       July 2020
       Unannounced
       RT 5.0.7
      

       4.0
       4.0.3
       Yes
       July 2016
       Unannounced
       RT 4.4.6
      

       3.2
       3.2.1
       No
       December 2014
       September 2021
       RT 4.2
      

       3.0
       3.0.2
       No
       July 2010
       March 2014
       RT 4.0
      

       2.6
       2.6.1
       No
       November 2010
       March 2014
       RT 3.8
      

       2.4
       2.4.5
       No
       September 2008
       March 2014
       RT 3.8
      

    
    