Pricing

Plans for everyone

Get unparalleled support from the makers of RT. Choose from managed hosting, self-hosting, or cloud hosting with AWS. We offer a variety of options and simple plans to help you get up and running quickly. We offer something for everyone.

Unsure of what option is best? Contact us to discuss our various plans and what might be the best fit for you.


Standard

$125/mo

500 tickets/mo

  • Shared Server
  • Runs in your own mod_perl
  • RT's Full Feature Set
  • Operational/Community Support

Business

$500/mo

1,000 tickets/mo

  • Dedicated Server
  • 2 cores, 8 GB RAM, 200 GB space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • Standard SLA
  • Advanced Security Notifications

Enterprise

$1,000/mo

5000 tickets/mo

  • Dedicated Server
  • 8 cores, 32GB RAM, 300GB Space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • High Priority SLA
  • Advanced Security Notifications
  • Extension Customization
  • Chat Support and more. . .

Premier

Contact Us

unlimited tickets/mo

  • Dedicated Server
  • 8 cores, 32GB RAM, 300GB Space
  • RT's Full Feature Set
  • Custom Domain
  • Basic AD Authentication
  • Operational/Product Support
  • High Priority SLA
  • Advanced Security Notifications
  • Extension Customization
  • Chat Support and more. . .

On-Premise Deployment

We offer a number of plans to help organizations that have an on-premise deployment. Feel free to contact us to discuss how one of our on-premise support offerings can help you get the most out of RT.

Free

$0/mo

  • a
  • b
  • RT's Full Feature Set
  • Community Support

Basic

$4,995

  • Free Basic Remote Install
  • Advanced Security Notifications
  • Product Bug and Triage
  • 2 Day SLA
  • 2 Support Requests per Quarter
  • 8 Product Q&A Requests per Quarter
  • 1 Designated Rep
  • Discount on Professional Services & Training

Enterprise

$19,995

  • Everything from Basic +
  • Annual Performance Audit
  • Chat Support
  • Extention Customization
  • Workflow Process Consulting
  • Private Github Repository for Customization
  • 1 Day SLA
  • Unlimited Product Q&A Requests per Quarter
  • 2 Designated Reps

Premier

$59,995

  • Everything from Enterprise +
  • 1 week of Professional Services
  • Expedited Product Bug Triage and Handling
  • Input into Product Roadmap
  • Remote Login for Discovery
  • 4 Business Hour SLA
  • Unlimited Product Q&A Requests
  • 24x7 Emergency Support
  • 4 Designated Reps



Cloud Hosting on AWS

RT on AWS

$0

  • AWS Cloud Server
  • RT's Full Feature Set
  • Operational/Community Support
  • more
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RT on AWS with Basic Support

$4,995 / year

  • AWS Cloud Server
  • RT Full Feature Set
  • Product Support from Best Practical