There are many different ways to customize RT, including designing your own completely new theme.
The national, nonpartisan Election Protection coalition works to ensure that all U.S. voters have an equal opportunity to participate in the political process. On election days, they provide resources for voters across the country to protect the right to vote and Request Tracker is the engine that manages all of those requests. Read on to learn more about how RT supports this important project.
Service level agreements (SLAs) are an important aspect of support agreements. If your organization provides support, it's important to track requests and make sure the team knows when they need to respond. RT's SLA features automate this tracking so you can be sure your support team responds on time.
RT 4.0 will reach end of life on February 15, 2017. It is recommended that users upgrade their RT instances to a supported version, 4.2 or 4.4, before that time.