Best Practical attended the Educause Security conference in Baltimore. One of our favorite sessions was a presentation by the University of Pennsylvania about how they use RTIR and automation to manage their high volume of incidents.
To celebrate the release of RTIR 4.0, we recorded a video showing a typical workflow and some key features of RTIR.
Best Practical has scheduled a training for RT and RTIR in Washington, D.C., May 23-24, 2016. Come learn from the experts how to get the most out of your Request Tracker instance.