Request Tracker: Quick Ticket Create

RT provides a variety of standard fields for tracking information about requests and has a powerful Custom Field system to allow you to track specific metadata as it relates to your organization. When creating a new ticket in RT, these custom fields are displayed to let you capture as much information as possible about your request from the get go.

However, there are times you want to create a ticket but don’t have the time to enter in all the desired metadata. Out of the box, RT includes Quick Ticket Create, which is a handy portlet that enables you to enter bare minimum information about a new ticket so that you can quickly create a new ticket.

The default RT at a Glance home page puts Quick Ticket Create at the bottom of the main body, which is handy. But several of us at Best Practical don't even want to have to scroll down, so we edit the page and put it at the top of the sidebar so it's easy to use right when the page loads.

RT also has a preference that will redirect you to the main display page of the newly created ticket after you create it. This is turned off by default, but you can enable it for all users in the RT configuration file with the $TicketAfterQuickCreate option, or select it as a personal preference in the Ticket display section of the personal settings.

Give Quick Ticket Create a try and never forget to make tickets for all of the important things that need to get done!