Request Tracker 4.2 (released in October of 2013) and Request Tracker for Incident Response 3.2 (released in December 2014) will reach end of life on February 1, 2021. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.2 / RTIR 3.2 users upgrade to a supported release.
Best Practical continues to support RT 4.4 / RTIR 4.0 as a maintenance release and RT / RTIR 5.0 as the current stable release. Current supported releases and EOL dates are always available in our release page.
If you are upgrading, be sure to read all of the upgrade notes for RT and, if applicable, RTIR. If you would like assistance with your upgrade, are interested in exploring our on premise or hosted RT solutions, or would like to see a demo of what’s new in RT 5, drop us a line.
We hope you'll take this opportunity to upgrade and take advantage of all of the new features in our latest releases.
Thanks for using RT!