Today we're releasing RT 4.0.0. This release represents over a yearof hard work and more than 2000 commits. With a new major version number, we took this opportunity to tidy up some of the older bits of RT and allow us to grow features through the RT 4 series. We hope you'll find it a worthy successor to RT 3.
Many, but not all, of our new features are the result of work done for clients. Enhanced full-text search, the integration of RTFM as Articles, refreshed ticket create and update pages, better control of ticket notifications, Lifecycles, and quote-folding of emails in ticket display all began life as extensions we built for clients.
We've also heard your requests in the form of feature requests, bug reports and patches and they've driven our new theme for RT 4, a new logo and theme editor, new custom field types and display options, the mobile UI and reorganized and revised documentation. As a result of your feedback, we also fixed hundreds of bugs and improved performance.
With so many changes by 16 authors over the course of a year, it would be hard to summarize everything we added, fixed or improved. Over the next few weeks, we'll be posting a series of articles on what's new in RT 4.0 to this blog. A list of new features in RT 4.0 is also available at bestpractical.com/rt/whats-new-in-4.html.
If you'd like to explore all of the changes we've made in the run up to 4.0.0, visit github.com/bestpractical/rt/.
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We've done our best to ensure that upgrading from RT 3 to RT 4.0 will be as smooth as possible for you. If you have questions as you upgrade, please don't hesitate to write to email@example.com for community support. If you'd rather have professional support from the folks who built RT, drop us a line at firstname.lastname@example.org.
We've talked our sales team into including free basic upgrades from RT 3 to RT 4 if you sign up for a new RT 4 support contract within the next two months. The new RT 4 support contracts are less expensive and come with lots of great new features.