About RT
RT: Request Tracker
What's New in 4?
RT 4 is the latest and greatest version yet! It's a major update to the 3.8 series, representing over two years of work by our engineers. If you want help upgrading your RT install to take advantage of these features, get in touch with us.
New features
Learn more about each feature below in our blog posts which will be going up over the coming weeks.
- Gorgeous new user interface with completely rebuilt menus
- Easier workflow with flexible ticket lifecycles
- On-the-go access with a new mobile web interface
- Instant branding with the new online theme editor
- Easier to skim ticket history with GMail style reply folding
- Integrated knowledge base and stock answers based on RTFM
- Fast and easy full text search
- AJAX autocompletion of email addresses
- Improved HTML mail display and generation
- Refreshed ticket create and update pages
- New Dropdown, Radio-button, IP Address, Date and Timestamp custom field types
- Simplified and improved rights management UI
- Hundreds of performance improvements and bug fixes
New support plans
For RT 4, our support plans are cheaper and the annual ticket volume caps are more generous. Our installation package now comes with one free year of Q&A support as well!
Screenshots
See the new RT in our updated screenshots.