2010 RT Training Sessions

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get the most out of RT since 2001. Since 2003, we've offered intensive one-day RT administrator training sessions to the general public.

2010 will bring three different training sessions for RT, with training split across two days. The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, workflows and configurability. We'll touch on basic administration, but concentrate largely on helping you and your team get the most out of your RT instance.

The second day of training picks up with basic RT administration and covers everything from point-and-click configuration to installation of RT, development best practices and database tuning.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

A spot at either day costs $995 USD for US Training / 695 EUR for European Training. You can save 25% if you attend both days of training. That's just $1495 USD / 1042.50 EUR!

If you reserve before January 20th for the San Francisco session, February 15th for the Dublin session, or September 20th for the Washington DC session, you can save an additional 20% by mentioning the discount code BLOG10. If you buy online, we'll automatically apply the discount.

Each class includes a morning snack, coffee/tea, and an afternoon snack, as well as all training materials.

Day 1 - RT User Training

This intensive day-long tutorial about RT starts with basic day-to-day use and continues with detailed training about advanced RT features including saved searches, dashboards, data analysis and options for automating your workflow.

This session will cover:

* The purpose and general use of RT
* New features in RT 3.8
* Saved Searches and customizing searches
* RT's Dashboards feature
* Customizing RT's workflow to match your own
* Automating common procedures
* How to make simple custom reports based on RT's data
* A short intro to RTFM, the RT FAQ Manager
* General Q&A Session

Day 2 - RT Administration and Development

This intensive day-long session aimed at RT administrators and developers covers everything from installation to backups, interface and backend customizations. You'll learn how to customize RT to meet your organization's unique needs and how to make sure that RT stays fast, reliable and flexible.

This session will cover:

* New features in RT 3.8 RT's system architecture
* A guided tour of the RT source code
* Extension mechanisms you can use to customize RT
* RT Installation, including the basics of Configuration
* Examples of how to optimize RT for your organization
* How to tie RT into your existing authentication infrastructure
* Building your own tools that talk to the RT backend
* Customizing RT's workflow to match your own
* Automating common procedures
* How to write custom reports based on RT's data
* Custom coding, modifications, and callback creation
* A brief preview of RT4
* General Q&A Session

These sessions will be offered in:

San Francisco, CA, USA - February 22 & 23 2010
Dublin, Ireland - March 15 & 16 2010
Washington DC, USA - Oct 25 & 26 2010

If you can't make it to these cities, please drop us a line to request a public training in your area. We haven't yet scheduled training for 2011; your feedback will help us decide where to offer additional sessions.

Private Training
We also offer private training sessions tailored to your organization's needs. For more information about on-site training for your organization, please drop us a line at training@bestpractical.com.

We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.

When you register, please tell us which date(s) you are registering for, and whether you'd like to register for the whole training session or for only a single day.

If you'd like to pay via credit card, please visit Best Practical's online store at https://shop.bestpractical.com/

If you'd prefer to reserve a seat and have us bill you, please write to us at training@bestpractical.com. Be sure to include the full names and email addresses of all attendees you'd like to register for training.

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