RTIR 2.4.2 Now Available!

Best Practical Solutions is happy to announce that RT for Incident Response (RTIR) 2.4.2 is now available. RTIR is an open-source incident handling system designed for the workflows of CERT and CSIRT teams around the world.

RTIR 2.4 is designed to work with RT 3.8.1 or newer.

You can download it from:

SHA1 Sums
d3c677a11df65576b34027783e125e9492495d39 RT-IR-2.4.2.tar.gz7ab221cde2e7ca1519cf96d240ffd0b7657d0045 RT-IR-2.4.2.tar.gz.sig

This release contains a new feature and several bug fixes.


  • Use priority widget from RT 3.8.3 in RTIR

Bug Fixes

  • Don't set $$skip to zero in SkipTransaction callback as it may conflict with other users of this callback. Just use return and as well check asap if the txn is already skipped.
  • Make proper overriding of WebNoAuthRegexp
  • Recheck Constituency cache if $const is _none
  • Adjust deserialization of IP from value with leading zeroes
  • RT::IR::States without Queue argument never worked properly
  • Don't show modify user link if user can not modify the user

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