The Request Tracker 4.4 series (first released in February of 2016) and Request Tracker for Incident Response 4.0 series (first released in July 2016) will reach end of life on November 1, 2025. After this date, Best Practical will no longer support these series or publish any new releases with security updates, bug fixes, or new features. We recommend all RT 4.4 / RTIR 4.0 users upgrade to a supported release.
Best Practical continues to support RT 5.0 / RTIR 5.0 as a maintenance release. RT / RTIR 6.0 will be released soon as the new stable release. Current supported releases and EOL dates are always available in our release page.
If you are upgrading, be sure to read all of the upgrade notes for RT and, if applicable, RTIR. If you would like assistance with your upgrade, are interested in exploring our on premise or hosted RT solutions, or would like to see a demo of what’s new in RT 5, drop us a line.
We hope you'll take this opportunity to upgrade and take advantage of all of the new features in our latest releases.
Thanks for using RT!