Photo by israel palacio on Unsplash
As RT becomes more central to managing tasks and activities in an organization, it's common to integrate it with other applications to automate workflows, provide notifications, and synchronize information. RT has many ways to integrate, including email, APIs, and various RT extensions. We're happy to announce one more option, the Zapier web-based integration platform.
What is Zapier?
Zapier is a service designed to make it easy to automate integrations between services. In fact, they have integrations to more than 3,000 services already.
And now, Request Tracker is officially one of those services!
That means that as of now, Request Tracker is effectively integrated to over 3,000 services, too!
How do Zapier integrations work?
Zapier makes it easy for users who aren't necessarily technical to produce workflow automations between applications. Using a point-and-click web interface, they walk you through the process. Put simply, each "Zap" has a trigger (an event in one app) that can then run an action (an event in another app). It's actually similar to RT's scrips with conditions and actions.
The Zapier help site has a bunch of documentation on the details that will get you up and running quickly. Here is a short video showing an example integration with RT.
Zapier also has a YouTube channel with many videos showing all sorts of other integrations.
Your First Zap
You can get started on Zapier for free, so we encourage you to give it a try. And as soon as we get to 50 integrations, we get to drop the "Beta" tag, so setting up a new Zap is fun for you and helps us too. There is also more we can do with the integration, so if you find Zapier useful and have some suggestions, don't hesitate to contact us.