Request Tracker training in New York City, October 8th and 9th

Our third training for 2013 will be held in New York, NY on October 8th and
9th. As we like to keep class sizes relatively intimate, register soon or we
may not be able to guarantee you a seat. If you can't make it to this training
session, feel free to drop us a line to suggest locations for the future.

This training will introduce you to the new features in RT 4.2 as part of a
comprehensive overview of RT. Whether you're an old hand at RT or a recent
convert, you'll have a good understanding of all of RT's features and
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a
detailed exploration and explanation of RT's functionality, aimed at
non-programmer RT administrators. We'll walk through setting up a common
helpdesk configuration, from rights management, constructing workflows and
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and
dives into what you need to safely customize and extend RT. We'll cover
upgrading and deploying RT, database tuning, advanced Lifecycle configurations,
writing tools with RT's API, building an extension, and demonstrate how to
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend
both days of the course, but we've designed the material so that you can step
out after the first day with a dramatically improved understanding of how to
use RT or show up on the second day and get quickly up to speed on how to make
RT do your bidding.

Each class includes training materials, a continental breakfast, and an
afternoon snack (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store.
Unfortunately we are unable to accept American Express or PayPal. If you'd
prefer to pay with a purchase order, please email us at Be sure to include:

  • If you want to attend both days or a single day
  • Full names and email addresses of attendees

Please also contact us at for discounted pricing if
you are from an academic institution or if you'd like to send more than 3

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