Last RT Training Session in 2010! — Washington DC on Oct 25 & 26

This year we ran training sessions for RT in San Francisco, Dublin, and Moscow, and now it's time for our last one until 2011 in Washington DC!

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT. We've been teaching users and administrators how to get the most out of RT since 2001. Since 2003, we've offered intensive one-day RT administrator training sessions to the general public.

Training is split across two days. The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, workflows and configurability. We'll touch on basic administration, but concentrate largely on helping you and your team get the most out of your RT instance.

The second day of training picks up with basic RT administration and covers everything from point-and-click configuration to installation of RT, development best practices and database tuning.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

A spot at either day costs $995 USD, but you can save 25% if you attend both days of training. That's just $1495 USD!

If you reserve before September 20th, you can save an additional 20% by mentioning the discount code BLOG10. If you buy online, we'll automatically apply the discount.

Each class includes a morning snack, coffee/tea, and an afternoon snack, as well as all training materials.

Day 1 - RT User Training

This intensive day-long tutorial about RT starts with basic day-to-day use and continues with detailed training about advanced RT features including saved searches, dashboards, data analysis and options for automating your workflow.

This session will cover:

  • The purpose and general use of RT
  • New features in RT 3.8
  • Saved Searches and customizing searches
  • RT's Dashboards feature
  • Customizing RT's workflow to match your own
  • Automating common procedures
  • How to make simple custom reports based on RT's data
  • A short intro to RTFM, the RT FAQ Manager
  • General Q&A Session

Day 2 - RT Administration and Development

This intensive day-long session aimed at RT administrators and developers covers everything from installation to backups, interface and backend customizations. You'll learn how to customize RT to meet your organization's unique needs and how to make sure that RT stays fast, reliable and flexible.

This session will cover:

  • New features in RT 3.8 RT's system architecture
  • A guided tour of the RT source code
  • Extension mechanisms you can use to customize RT
  • RT Installation, including the basics of Configuration
  • Examples of how to optimize RT for your organization
  • How to tie RT into your existing authentication infrastructure
  • Building your own tools that talk to the RT backend
  • Customizing RT's workflow to match your own
  • Automating common procedures
  • How to write custom reports based on RT's data
  • Custom coding, modifications, and callback creation
  • A brief preview of RT4
  • General Q&A Session

If you couldn't make it to any of the cities we visited this year, please drop us a line to request a public training in your area. We haven't yet scheduled training for 2011; your feedback will help us decide where to offer additional sessions.

Private Training

We also offer private training sessions tailored to your organization's needs. For more information about on-site training for your organization, please drop us a line at


We like to keep class sizes relatively intimate. Please register soon or we may not be able to guarantee you a seat.

When you register, please tell us which date(s) you are registering for, and whether you'd like to register for the whole training session or for only a single day.

If you'd like to pay via credit card, please visit Best Practical's online store at

If you'd prefer to reserve a seat and have us bill you, please write to us at Be sure to include the full names and email addresses of all attendees you'd like to register for training.

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