RT 4.4.2 Released

We're pleased to announce the general availability of RT 4.4.2. This release introduces several important security fixes, a handful of new features, and many bugfixes.

We have redesigned how time worked is calculated per user and for children tickets. As always please be sure to review the UPGRADING-4.4 document.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

Download RT today!

  • Custom fields now have a "New values must be unique" option.
  • Custom fields now support value canonicalization (for example, automatically changing input values to be all uppercase). See the @CustomFieldValuesCanonicalizers config option.
  • Ticket timers provide a comment box for quickly adding ticket comments to describe your time worked.
  • You can now set up default values for assets on a catalog level.
  • You can choose to display result counts on ticket search portlets using the new $ShowSearchResultCount config setting.
  • There is now a "Load all history" link for the "as you scroll" history loading mode, to allow you to use browser-based text search.
  • We now display a list of recently-viewed tickets in the Search -> Tickets -> Recently Viewed menu.
  • We have made RT::Extension::AdminConditionsAndActions part of core RT, so you can now easily configure the conditions and actions of your scrips right within the admin UI.

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RT 4.2.14 Released

We're pleased to announce the general availability of RT 4.2.14. This release introduces several important security fixes as well as many bugfixes.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

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RT 4.0.25 Released

We're pleased to announce the general availability of RT 4.0.25. This release introduces several important security fixes as well as a handful of bugfixes. Please be aware that we intend for the 4.0.25 release to be the final release of the RT 4.0 series and no further security or bug fixes will be published.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

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REST2 Public Beta and Request for Comment

REST2 was architected for the modern web. It fulfills level 3 of the Richardson Maturity Model. This means that RT expects proper HTTP methods (GET, POST, PUT, DELETE), it provides the full range of HTTP status codes, and RT takes advantage of many HTTP headers in requests and responses (including ETag, If-Modified-Since, etc). We also publish hypermedia controls, which lets your client application explore RT's API dynamically. REST2 has first-class support for JSON which was far and away the most frequent feature request. REST2 was also designed to be extensible. Expect to see additional endpoints and hypermedia materialize as you install extensions.

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