BPS at Educause Security 2018

BPS at Educause Security 2018

Best Practical attended the Educause Security conference in Baltimore. One of our favorite sessions was a presentation by the University of Pennsylvania about how they use RTIR and automation to manage their high volume of incidents.

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RT 4.4.2 Released

We're pleased to announce the general availability of RT 4.4.2. This release introduces several important security fixes, a handful of new features, and many bugfixes.

We have redesigned how time worked is calculated per user and for children tickets. As always please be sure to review the UPGRADING-4.4 document.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

Download RT today!

  • Custom fields now have a "New values must be unique" option.
  • Custom fields now support value canonicalization (for example, automatically changing input values to be all uppercase). See the @CustomFieldValuesCanonicalizers config option.
  • Ticket timers provide a comment box for quickly adding ticket comments to describe your time worked.
  • You can now set up default values for assets on a catalog level.
  • You can choose to display result counts on ticket search portlets using the new $ShowSearchResultCount config setting.
  • There is now a "Load all history" link for the "as you scroll" history loading mode, to allow you to use browser-based text search.
  • We now display a list of recently-viewed tickets in the Search -> Tickets -> Recently Viewed menu.
  • We have made RT::Extension::AdminConditionsAndActions part of core RT, so you can now easily configure the conditions and actions of your scrips right within the admin UI.

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RT 4.2.14 Released

We're pleased to announce the general availability of RT 4.2.14. This release introduces several important security fixes as well as many bugfixes.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

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