Exciting news for the Request Tracker (RT) community—RT 6 is coming soon, and we’re getting closer to the public beta release! As we reported on the forum, we’ve been running RT 6 on our own RT instance, and it’s made updating tickets fun as we work with the new features! While we finalize the last details, we want to share a sneak peek of some of the new features you can expect in this major update.
Upgraded CKEditor 5
One of the most noticeable improvements in RT 6 is the upgraded CKEditor 5, which brings a modern, streamlined editing experience. Whether you’re formatting ticket responses or drafting internal notes, CKEditor 5 enhances usability with a cleaner interface, better support for rich text, and improved handling of copy-pasted content, including images.
New "Description" Field for Tickets
To provide even more context within RT, we’ve added a new "Description" field on tickets. This allows users to store additional details beyond the subject and initial content, making it easier to provide structured, at-a-glance information about a ticket. Whether you need to summarize an issue, add key details, or categorize requests more effectively, this field will help improve organization and clarity.
Enhanced Auto-Refresh for Saved Searches
We know how valuable saved searches are, especially for keeping an eye on ticket activity. RT 6 introduces an improved auto-refresh feature, ensuring your saved searches update more efficiently. This means faster access to the latest ticket information, helping teams stay on top of workflows with minimal manual effort.
Public Beta Coming Soon
We’re excited to get RT 6 into your hands, and the public beta will be available soon. If you want to be among the first to test it and provide feedback, stay tuned for our official beta announcement.
Want an early look at RT 6 in action? You can sign up for a quick demo session and see what’s new.
In the meantime, let us know what you think of these new features in the comments or on our forum!
Stay tuned for more updates as we approach the RT 6 release!