Photo by Miguel A Amutio on Unsplash
Best Practical has never been much of a marketing-driven company–RT has always grown by word of mouth. One of the things that we’re most proud of here is that RT isn’t a typical “product with customers”, but a product with a community.
The features we add to RT are driven pretty directly by what our users want and need, and many of our most active community members come to us directly through personal referrals from people like you. Some members of the RT community contribute code. Others contribute documentation, bug reports, feature requests, and enthusiasm.
If you find RT useful, we’d be grateful if you could help us make RT available to as many people and organizations as possible.
Share on Social Media
Social media posts have a powerful impact, as they help introduce RT to folks who might not find it on their own.
If you follow us on LinkedIn, just reposting our blog posts when we publish them helps grow RT’s audience. Even if LinkedIn isn't usually your thing, logging in once a month or so to interact with our posts can really help.
The rest of the social media landscape is a bit fractured right now, but sharing anywhere else also helps. Dropping a link to an RT blog post you found interesting on Mastodon, Bluesky, Threads, or Twitter can also help new people discover RT. We also post videos on our YouTube channel and, as the saying goes, “please like and subscribe.” Finally, if you frequent discussion sites like Reddit and Hacker News, when you see a discussion about issue tracking or ticketing software, chime in with your experiences with RT.
Star RT on GitHub
If you have a GitHub account, giving us a star is a quick way to show your support. It helps increase RT’s visibility within the GitHub community, and is a quick and easy way to help show off RT’s vibrant and active community.
Write Reviews and Testimonials
Platforms like Capterra or G2 are popular with professionals looking for software recommendations. Sharing your experiences in a review can guide others in their decision-making process and simultaneously boost our profile.
Engage on our Forum
Our open community forum is a hub for community discussion about RT. Many new users start there looking for advice and guidance. If you have a bit of spare time, sharing your expertise and answering a question for a beginner can help them (and future users) get up to speed with RT.
Share your customizations on The RT Wiki
If you haven’t discovered it yet, check out the RT wiki at https://wiki.bestpractical.com. The wiki is filled with RT documentation, including customizations and code for interesting use cases for RT. If you have built something useful for your RT instance, odds are that many other users would find incredibly useful, too. It’s quick and easy to share your customizations and extensions on the wiki.
RT Community MVP
If you really love RT and have extra time, you could think about some bigger projects.
Contribute a Case Study
We're starting the process of publishing selected case studies on https://bestpractical.com to help new users understand the many different ways RT is used across a large number of industries. If you'd like us to feature your organization’s use of RT, we'd love to chat. Get started by reaching out to feedback@bestpractical.com.
Give a Talk on RT
Put together a presentation inside your organization to help your users learn more about the RT system they have available to them. It's amazing how a few tips and tricks can unlock features for people who are already regular users of RT.
Talks on RT also make great sessions for conferences or professional organization meetings. You might give a talk on how your organization uses RT or even a talk on getting started with a ticketing system using RT. We’d be delighted to help support you as you put together your talk. Additionally, we’d be happy to provide a demo RT instance for your presentation. If your presentation is recorded and publicly accessible, let us know and we can link to it.
Your Impact
Your help has a profound impact. By supporting Request Tracker, you are not just advocating for a tool you use, but you are also contributing to the spirit of open source—collaboration and freedom. Our success is not just measured by the functionality of our software, but by the strength and enthusiasm of our community.
Thank you for being an integral part of what makes Request Tracker amazing. We wouldn’t be where we are today without your involvement and together we’re going to continue to make RT even better for many years to come!