Developer Preview: Request Tracker 6

We’re getting excited about the new features in RT 6, so we wanted to give you a first look at some of the updates coming soon. This release is packed with new features and enhancements designed to make your ticket management experience faster, more intuitive, and visually engaging. Here's a sneak peek at what’s in store:

1. Seamless Page Loading with HTMX

In RT6, we've integrated the htmx JavaScript library to deliver a smoother, more dynamic browsing experience. This means many page interactions, such as ticket updates and navigation, now happen without a full page reload. Watch the preview video to see how this new approach reduces friction and keeps you focused on your tasks.

Preview of page interaction in Request Tracker 6.

2. Modern Styling with Bootstrap Defaults

RT6 introduces some refreshed visuals, embracing more of the default styling provided by Bootstrap. This refresh not only modernizes the interface but also improves consistency across the application. Whether you're a long-time user or a new one, the cleaner design will make navigation and interaction more enjoyable.

Visual changes in RT 6

3. Faster Ticket Creation with Quick Ticket Create

Speed is essential when managing support requests. That’s why RT6 features a significantly improved "Quick Ticket Create" component. We've streamlined the process to make creating new tickets faster and more efficient than ever before. Check out the preview video to see this enhancement in action.

Quick ticket create in RT 6

These are just a few highlights of what’s coming in Request Tracker 6. We're committed to delivering a better user experience while maintaining the powerful functionality you rely on. Stay tuned for more updates and details as we approach the official release!

We’d love to hear your thoughts! Share your feedback and let us know which feature you’re most excited about.

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