Are you looking for help managing your customers’ requests and feedback? Look no further than Request Tracker’s Customer Self-Service portal. This user-friendly feature allows your customers, clients, and external users to create, update, and manage their own requests and tickets, which will improve the productivity and effectiveness of your support team.
Your customers can receive real-time updates on their requests and communicate directly with support reps through RT’s customer portal, which can help improve your services and adhere to customer service level agreements.
Not convinced yet? Here are some of the other key benefits of using RT’s customer portal:
Provides a central location for customers to access information and resources, making it easier for them to find the answers they need.
Streamlines your customer support process. RT’s Customer Portal can help reduce the time and effort required to provide assistance.
A well-designed customer experience can lead to increased customer satisfaction and loyalty.
Increases your support team’s efficiency. RT’s customer portal provides self-service options and access to FAQs that can help reduce the workload on support teams.
According to Salesforce.com, “39% of millennials check a company’s FAQ first when they have a question, showing a clear preference for finding answers on their own.” Don’t fall behind in this key demographic – Click here to get started with a free trial of RT and see RT’s customer portal in action.