Photo by Mitchell Luo on Unsplash
If you support critical services and manage your work in RT, you may have cases where you need to escalate notifications beyond sending email or even text messages. PagerDuty provides a wide range of notification options including email, automated phone calls, SMS, and notifications from their mobile apps. RT::Extension::PagerDuty provides a full two-way integration to communicate status updates like acknowledgement and resolution between RT and PagerDuty.
Demo of RT integration with PagerDuty
PagerDuty allows you to set up on-call schedules, so the right person gets notified and not everyone on the team gets alerts. You can also set up escalations to automatically notify someone else if an alert hasn't been acknowledged within a period of time. Integrating with RT allows you to acknowledge and resolve alerts, and continue to track tickets along with all of your other tasks in RT.
Got questions about managing your key services with RT? You can send us email at sales@bestpractical.com, we're always happy to help.