RT 4.2.1 released

We're pleased to announce that RT 4.2.1 is now available. This release is primarily a bugfix release; notable changes include:


  • Resolve numerous issues with the 4.0 → 4.2 upgrade steps on Oracle
  • In-database sessions on Oracle are no longer truncated at 8k, leading to spurious logouts

Internet Explorer:

  • Fix submission issues under Internet Explorer

Rich text editor:

  • If returning to a reply/correspond page with the back button, the rich text editor will no longer double-escape previously written content.


  • Fix an empty text/plain part when tickets are created using the REST interface.

Other bugfixes:

  • Optimize transaction display code to speed up long ticket displays by short-circuiting transaction custom field checking.
  • Supply a default $PATH for SMIME and GnuPG under FastCGI
  • Support index upgrade steps on Pg when in a custom schema/li>
  • Close a memory leak in ColumnMap/li>
  • Fix "check all" checkboxes for new jQuery version/li>
  • Secondarily sort user ticket lists by id, as well as priority./li>
  • Remove call to deprecated function used by PreviewScripMessages/li>
  • Many localization fixes (thanks to Emmanuel Lacour)/li>
  • Show customized rights in their correct tabs/li>
  • Ensure RFC2822 date format uses two-digit days in output/li>
  • Display iCal dates in the user's timezone, resolving off-by-one errors for timezones significantly off from GMT.
  • Correctly parse complex format strings for listing in the bottom of the Query Builder


  • Move ModifyQueryProperties callback to before its values are used
  • Additional callbacks on ticket modify pages
  • Additional callbacks on ticket reply/comment page
  • Additional callback on search results page
  • Additional callback before transactions in history list
  • Allow header callback to modify %ARGS


  • Allow bulk update to delete all CF values for a given CF
  • Support CF.Foo in columnmaps, in addition to CF.{Foo} and __CF.{Foo}__
  • Autocompletion CFs now autocomplete in search builder
  • Support cascaded selects with any combination of listbox, dropdown, and radio button
  • Support ShowUnreadMessageNotifications in SelfService

A complete changelog is available from git.

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