We were wondering what configurations of RT our users are running, what you're doing with RT, and what you'd like to do, so we thought we should just ask: take the RT Users Survey.
The survey has some questions geared toward the administrators who maintain RT or power users who are responsible for its care and feeding locally. There are also questions about using RT and new features you'd like to see. We're interested in a range of responses so please feel free to forward to anyone else who maintains or is an active user of RT.
Thanks!