Length: 4 hours

In this session, we'll go much deeper into RT's internals. BPS engineers will walk through the process of creating a new RT extension, showing attendees how to package their customizations to make them easier to manage and update.

Topics:

• How RT works with extensions

• Review of some existing extensions to understand how they work

• Anatomy of an extension and what sorts of changes are possible

• How to build an extension from scratch

• Adding custom actions and conditions for scrips

• Using callbacks to modify behavior

• How to change RT's web interface

• How to change the behavior of internals

• Custom command-line scripts

• Publishing your extension for others to see