Length: 4 hours

This session explains how to set up and administer an RT system including managing users, queues, rights, and notifications.

Topics:

• RT configuration options

• Creating and managing queues

• Lifecycles

• Creating users, including LDAP/AD integration

• Authentication options

• Building flexible rights models

• Global configurations and rights

• Managing groups

• Creating and configuring custom fields

• Custom roles

• Scrips, templates, notifications

• Service level agreements

• Finding and installing extensions for additional features