Host Your RT with the Experts

We've partnered with Gossamer Threads to provide a managed hosting platform for Request Tracker since 2006. The folks at Gossamer have developed a fast and powerful platform to run RT and know how to keep it running well for you- they've been using it themselves since 2001.

Key features of hosting RT with Gossamer Threads:

  • Performance: Gossamer's servers were developed and built by Perl developers. They have years of experience running demanding Perl applications, and have mod_perl setup the way it should be. They will keep your RT running smoothly.

  • Managed Service: All of Gossamer's plans are on fully managed servers that include regular updates, security patches, and 24x7x365 monitoring. Not only is the server monitored, but they will monitor at the application level to ensure that RT is running properly.

  • Single Point of Support: If anything is wrong with your RT instance, whether it's hardware or software, Gossamer will take care of it immediately. Their staff are also experts in Perl, and are available for enhancements and customization of RT.

  • Scale: Gossamer can upgrade your RT installation seamlessly; letting it grow as your needs grow.

  • Full Access to Source: You will have full access to the source of your Request Tracker installation, as well as full access to your RT mod_perl server and SQL database.

  • Anti-virus/Anti-spam: All of Gossamer's plans support anti-virus and ant-spam filtering technologies to ensure you don't spend your time dealing with spam.

Request Tracker Hosting Options

Gossamer offers four different hosting plans for Request Tracker. If you are unsure of what would be the best fit for you, please contact them with details on how you plan to use RT.

Special Promotions

Gossamer Threads is offering the following promotions on all new Request Tracker installations:

  • Installation of the latest version of RT, which includes one hour of consulting.

  • Free copy of RT Essentials.

  • 30-day money back guarantee.

Additionally, if you are already a customer of Gossamer Threads, you may receive a discount to Best Practical’s public RT/RTIR Training sessions. Please contact us to learn more.

Ready to get started?

To set up your new hosted Request Tracker server, please fill out their order form or visit their site for more information. You can also contact us with questions.