Hosting

Gossamer Threads provides a quick, easy and cost-effective way to get Request Tracker up and running. They've been very helpful in providing advice on RT configuration, and on customizing RT to fit our workflow.

—Ross Kudwitt, CIO, Timex Corporation

Gossamer Threads logo

We've partnered with Gossamer Threads to provide a managed hosting platform for Request Tracker. Gossamer has been developing applications in Perl since 1995. The Gossamer staff has developed a fast and powerful platform to run RT and know how to keep RT running well for you - they've been using it themselves since 2001.

Key Features of Hosted RT with Gossamer Threads:

Performance - Gossamer's servers were developed and built by Perl developers. They have years of experience running demanding Perl applications, and have mod_perl setup the way it should be. They will keep your RT installation running smoothly.

Managed Service - All of Gossamer's plans are on fully managed servers that include regular updates, security patches, and 24x7x365 monitoring. Not only is the server monitored, but they will monitor at the application level to ensure RT is running properly.

Single Point of Support - If anything is wrong with your RT installation, whether it is hardware or software, Gossamer will take care of it immediately. Their staff are also experts in Perl, and are available for enhancements and customization of RT.

Scalable - Gossamer can upgrade or downgrade your RT installation seamlessly, letting it grow as your needs grow.

Full Access to Source - You will have full access to the source of your RT installation, as well as full access to your RT mod_perl server and SQL database.

Anti Virus/Anti Spam - All of Gossamer's plans support anti-virus and anti-spam filtering technologies to ensure you don't spend your time dealing with spam.

RT Hosting Plans

Gossamer offers four different hosting plans for RT. If you are unsure of what would be the best fit for you, please contact them with the details on how you plan to use RT.

Hosting plans
Specs Bronze Silver Gold Platinum
Monthly Cost (in USD) $125 $350 $800 $3,250
Your monthly ticket volume 500 1,000 5,000 Unlimited
Server type Shared Dedicated Dedicated Custom cluster
Server specs Single AMD Opteron
1GB RAM
40 GB disk
Dual AMD 64-bit Opteron
4GB RAM
73 GB RAID1 disk
Custom, contact Gossamer

Special Promotions

Gossamer Threads is offering the following promotions on all new hosted RT installations:

  • Installation of the latest version of RT and one hour of consultation included
  • Free copy of RT Essentials
  • 30-day money back guarantee

For more information on Gossamer Threads services and pricing for RT, please visit their website or contact us directly at sales@bestpractical.com .

Ready to Order?

To set up your new hosted RT server, just fill out Gossamer Thread's order form.