Enterprise-grade
issue tracking
RT stands out by a huge margin as the best thought out, most easily used and appropriate piece of software for managing high volume...
—Andy Nash, Product Development Manager, Houxou.com
In less than 3 hours I had [RT] up and running and a staff of 25 tech support staff using it to field queries from customers. No training, no mess, no fuss. It just worked.
—David Troy
Last RT training in 2010!
Washington DC, USA on Oct 25 & 26 2010. Learn more and then reserve your seat today!Best Practical makes software to help you get more done. Here's a taste of what we make.
RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day it enables thousands of organizations to intelligently and efficiently manage tasks, problems, conversations and just about anything else. Best of all, it's available at no cost! Learn more
RT for Incident Response helps your CERT or CSIRT efficiently track computer security incidents. Designed collaboratively with top Incident Response teams, we built RTIR on top of RT to help manage your entire workflow from report to incident to investigation and resolution. Learn more
To help ensure RT performs well for you, we offer a broad array of services. From installation and training to custom development and ongoing support, we have you covered. Similar services are available for RTIR. Please contact us for more information.
Hiveminder is a web-based todo list and task manager to help you get (and stay) organized. Whether you're working alone or on a team, Hiveminder keeps track of what you need to do, helps you focus on what's important Right Now, and lets you assign tasks to anyone with an email address. Basic Hiveminder accounts are free, so sign up today!
That's not all we make! We're always working on other projects like Jifty, SD, and Shipwright. Drop by our labs to see what else we're up to.
Download RT today!
Get the latest release of RT, version 3.8.8, for free. Download it now!
Training
Best Practical offers training sessions taught by the people who built RT. Learn how to get the most out of RT!
The last session until 2011 is in Washington DC, USA on Oct 25 & 26, 2010.
Reserve your seat now.
RT Essentials
Get up to speed on RT with the simple how-to instructions and the detailed explanations in RT Essentials from O'Reilly Media.