Getting Started
Much of the documentation for RT comes with RT itself. You can find setup instructions in the README file and see installation options by running the configure script. User documentation is under docs/. Technical documentation for each class in RT's source code is accessible using Perl's perldoc command. For example, to see the API documentation for the RT::Ticket class, run: perldoc lib/RT/Ticket.pm
RT Documentation
This documentation is also available online:
The latest documentation is always at: https://bestpractical.com/docs/rt/latest/
Make sure to look at the documentation that corresponds with your version. You can find more details on RT versions, our release policy, and support on our release policy page. Release notes for all public releases are also available.
Other Resources
Additional information about RT and our related products is available on our community wiki. It contains helpful documentation like FAQs, troubleshooting tips, and customizations contributed by other Request Tracker users.
Request Tracker Professional
Services and Support
Does your team require a large amount of customization, maintenance, and/or technical consultation? Maybe you’d like to move from an on-premise instance to our managed Cloud hosting? Maybe you need to tweak an existing extension—or even build your own? Best Practical Solutions offers personalized, enterprise, world-class support for everyone from the mom-and-pop shop to the highly matrixed corporate and municipal entities.
Our team is not only incredibly well-versed in all things RT, we are the people who wrote it! We have a wide variety of commercial support and Cloud RT tiers, as well as custom development, installation, and upgrade services. Check out our Services page for more details.
Community Help
and Discussion
We host a really great forum where you can give
and receive help from the robust community of
RT users. Many forum members have been active
for years and RT’s authors and engineers have
been known to hop in and chat as well!
The Request Tracker Wiki
We have our very own Wiki where any and all aspects of RT and RTIR can be posted and improved upon. Visit our Wiki here!
Guess what?
We wrote an entire book just about RT, which is available in a variety of formats. If you're looking for more in-depth documentation, grab a copy at Amazon!
We’ve definitely got your back.
Feel free to contact us at sales@bestpractical.com to discuss how one of our standard support arrangements or a custom contract can help you get the most out of RT. Visit our support page for more details. Supported versions are listed on our Release Policy page, but if you're running an unsupported version don't despair! Contact us so we can discuss custom support options or ways to get you upgraded to the latest and greatest.
Our Request Tracker Announcements List
The best way to hear what we’re up to is to either reach out, follow us on social media, or join one of our communities. We also have a low volume email list that we use for important announcements such as new releases or upcoming training sessions. It’s the RT Announce List.
Our regular newsletter list contains that info and then some. You can sign up for that at the bottom of any page on our site!