RT: Request Tracker

Extensions

RT lets you install extensions which add functionality and features to the vanilla RT package. They're a great way to customize RT for your needs! Extensions are usually freely available and written by both Best Practical and users of RT alike. Browse our featured extensions and full extension list below!

Extensions List

ACNS
Best Practical
Parse ACNS messages and extract info into custom fields
Action: Assign Unowned To Actor
Best Practical
Assigns unowned tickets to the transaction actor
Action: Move Queue By Subject
Best Practical
Move Tickets between queues based on Subject
Activity Reports
Best Practical
Additional reports to show Activity in RT
Add Admin Ccs On Queue Change
Best Practical
Keep AdminCcs in the loop
Add Attachments From Transactions
Christian Loos
Add Attachments From Transactions
Admin Conditions And Actions
Best Practical
Admin Conditions And Actions
Announce
Best Practical
Display announcements as a banner on RT pages.
Article Templates
Best Practical
Turns Articles into dynamic templates
Assets: Import: CSV
Best Practical
RT Assets Import from CSV