RT: Request Tracker

Extensions

RT lets you install extensions which add functionality and features to the vanilla RT package. They're a great way to customize RT for your needs! Extensions are usually freely available and written by both Best Practical and users of RT alike. Browse our featured extensions and full extension list below!

Extensions List

Action: Linear Escalate
Best Practical
Will move a ticket's priority toward its final priority.
Action: Notify Group
Best Practical
RT Action that sends notifications to groups and/or users
Activity Reports
Best Practical
Activity Reports: Billing
Best Practical
Add Admin Ccs On Queue Change
Best Practical
Ajaxy Reply Page
Best Practical
Attribute Walker
Best Practical
Examining Attributes of a user
Authen: Bitcard
Best Practical
Allows RT to do authentication via a service which supports the Bitcard API
Authen: Cookie Auth
Mike Peachey
Pulls a cookie and checks it against an external database
Authen: External Auth
Mike Peachey
Login to RT using external users and authentication sources