Bronze Support for RT
4,740.00

For companies processing up to 10,000 tickets per year; BPS will respond to two separate incident support requests per quarter, making all reasonable effort to respond within two business days. This is an annual contract.

If you are running a version of RT prior to 4.0, please contact us regarding an upgrade.

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Silver Support for RT
9,540.00

For companies processing up to 25,000 tickets per year; BPS will respond to four separate incident support requests per quarter, making all reasonable effort to respond within one business day. This is an annual contract.

If you are running a version of RT prior to 4.0, please contact us regarding an upgrade.

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Gold Support for RT
23,940.00

For companies processing up to 75,000 tickets per year; BPS will respond to eight separate incident support requests per quarter, making all reasonable effort to respond within one business day. This is an annual contract.

If you are running a version of RT prior to 4.0, please contact us regarding an upgrade.

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Request Tracker: Incident Response Support

 
Bronze Support for RTIR
5,688.00

For companies processing up to 10,000 tickets per year; BPS will respond to two separate incidents per quarter, making all reasonable effort to respond within two business days. This is an annual contract.

If you are running a version of RTIR prior to 3.0, please contact us regarding an upgrade.

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Silver Support for RTIR
11,448.00

For companies processing up to 25,000 tickets per year; BPS will respond to four separate incident support requests per quarter, making all reasonable effort to respond within one business day. This is an annual contract.

If you are running a version of RTIR prior to 3.0, please contact us regarding an upgrade.

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Gold Support for RTIR
28,728.00

For companies processing up to 75,000 tickets per year; BPS will respond to eight separate incident support requests per quarter, making all reasonable effort to respond within one business day. This is an annual contract.

If you are running a version of RTIR prior to 3.0, please contact us regarding an upgrade.

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