Get the most out of RT.


Private Training

Additionally, we offer private training sessions for organizations. If you would like to schedule a private training session, please drop us a line at

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT.

We're currently planning our 2015 training options. If you'd like to see us in your city, drop us a line.

The training sessions will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

Pricing and Payment

The cost of the class includes training materials, a continental breakfast and an afternoon snack. Please note that lunch will not be provided.

  • Single Day - USD 995
  • Both Days - USD 1495 (25% savings)

To Register

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. Unfortunately we are unable to accept American Express or PayPal.

If you'd prefer to pay with a purchase order, please email us at Be sure to include:

  • If you want to attend both days or a single day
  • Full names and email addresses of attendees

Please also contact us at for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.

Future training locations

If you can't make it to this training session, feel free to drop us a line to suggest locations for the future.