As previously announced, the 3.8 series of RT has now reachedend-of-life, and is no longer supported by Best Practical. This also ends support for RTFM, as well as RTIR 2.4 and 2.6, as those products depended on RT 3.8.
Best Practical continues to support the RT 4.0 (maintenance) series, as well as RT 4.2 (stable). RTFM was integrated into RT 4.0 as Articles, and is thus forward-compatible. RTIR 3.0 is available for RT 4.0, and we expect release candidates for RTIR 3.2 (compatible with RT 4.2) to be available shortly.
If you are currently still running RT 3.8 (or earlier!) and would like help with your upgrade, you can get in touch with us at firstname.lastname@example.org for professional assistance.
RTIR 3.0.0 is now available.
RTIR 3.0 is fully compatible with the RT 4.0 series. It takes advantage of many new native RT features to remove complexity and ease future development.
This RTIR release requires RT 4.0.14, but we recommend installing the latest RT release available (4.0.17 at this time) as it repairs a few regressions in the upgrade path.
Please review all of the documentation in docs/UPGRADING and corresponding docs/UPGRADING-* files relevant to your current RTIR version.
You may also review the upgrading documentation at http://www.bestpractical.com/docs/rtir/3.0/
With the release of RTIR 3.0.0, the RTIR 2 series has officially entered maintenance mode. For more details about this and future RTIR release scheduling, we have published a blog post.
A permanent changelog is available.