Don't forget! Best Practical is hosting an RT training in our hometown!

There are still spots left in our Boston training, taking place September 9-10! This training will introduce you to the new features in Request Tracker 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

Your registration fee of $1,495 includes class materials, continental breakfast, and snacks both days. You can register by visiting shop.bestpractical.com or emailing us at Training@bestpractical.com. If you are from an educational institution or want to send more than 3 people, please drop us a note at Training@bestpractical.com as you are eligible for a discount.

Hope to see you there!

Join us in September in our hometown for RT Training!

We're excited to announce that we will be hosting a Request Tracker training right here in Boston on September 9-10, 2014! We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can't make Boston, we will have an upcoming session later this year in Los Angeles, CA. Please let us know if you have a suggestion for a future location by dropping us a line at training@bestpractical.com!

This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT.

For both days, the cost is USD $1,495. A single day is USD $995. Each class includes training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. Unfortunately we are unable to accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at training@bestpractical.com. Be sure to include: if you want to attend both days or a single day and the full names and email addresses of attendees.

Finally, please contact us at training@bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.

Thanks for your support of Request Tracker!

Last chance to sign up for Dallas RT Training!

A friendly reminder that our Q2 training in Dallas is almost here and we have a few spots left. The session is May 20-21. This training will highlight features in the new Request Tracker 4.2 in addition to providing tools for developers and users to get the most out of RT. It's $1,495 for the two day session, which includes class materials, breakfast, and snacks both days. If you haven't registered yet, you can do so by going to our shop or dropping us an email at Training@bestpractical.com. Please send us an email if you're from an academic institution or wish to send more than 3 people. Our next training won't be until September, so don't wait!

Reminder: Request Tracker Training is coming to Dallas, TX!

Just a reminder that Best Practical's next RT training is taking place on May 20-21 in Dallas, TX. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you've been using Request Tracker for years or are a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

For both days, it is USD $1,495 for one person. This includes training materials, continental style breakfast, and snacks. You can register by heading over to our shop to pay via credit card (Amex not accepted, unfortunately.) You can also drop us a note at training@bestpractical.com if you'd rather we send an invoice. Finally, if you're from an academic institution, or would like to send more than 3 people, let us know so we can give you a bit of a discount. We're always happy to answer any questions, so please don't be shy.

Join us for our Q2 Request Tracker training in Dallas!

Hello! Best Practical is pleased to announce our second Request Tracker training for 2014! We will be in Dallas, Texas on May 20-21. We do have a limit on how many people we can effectively teach, so please register as soon as you can to make sure you get a seat. If you can't make Dallas, we will have upcoming sessions later this year in Boston, MA and Los Angeles, CA. Please let us know if you have a suggestion for a future location by dropping us a line at training@bestpractical.com!

This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT.

For both days, the cost is USD $1,495. A single day is USD $995. Each class includes training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. Unfortunately we are unable to accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at training@bestpractical.com. Be sure to include:

• If you want to attend both days or a single day
• Full names and email addresses of attendees

Please contact us at training@bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.

Thanks for your support of Request Tracker!

Don't miss Best Practical's first Request Tracker training of 2014 in London!

Just a reminder that Best Practical's first RT training is taking place on March 19-20 in London, UK. This will likely be our only non-US public session this year. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you've been using Request Tracker for years or are a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

For both days, it is USD $1,495 for one person. This includes training materials, continental style breakfast, and snacks. You can register by heading over to our shop to pay via credit card (Amex not accepted, unfortunately.) You can also drop us a note at training@bestpractical.com if you'd rather we send an invoice. Finally, if you're from an academic institution, or would like to send more than 3 people, let us know so we can give you a bit of a discount. We're always happy to answer any questions, so please don't be shy.

RT public training in London

Our first training for 2014 will take place in London, England on March 19-20.As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make London, we will have upcoming trainings this year in Dallas, Texas and Boston, Massachusetts. Please let us know at training@bestpractical.com if you're interested in these other trainings, or if you have a suggestion for where we should hold one.

This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

For both days, the cost is USD $1,495. Single days are USD $995. Each class includes training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. Unfortunately we are unable to accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at training@bestpractical.com. Be sure to include:

• If you want to attend both days or a single day
• Full names and email addresses of attendees

Please contact us at training@bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.

Register now for Request Tracker (RT) training in New York this October

Our third training for 2013 will be held in New York, NY on October 8th and
9th. As we like to keep class sizes relatively intimate, register soon or we
may not be able to guarantee you a seat. If you can't make it to this training
session, feel free to drop us a line to suggest locations for the future.

This training will introduce you to the new features in RT 4.2 as part of a
comprehensive overview of RT. Whether you're an old hand at RT or a recent
convert, you'll have a good understanding of all of RT's features and
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a
detailed exploration and explanation of RT's functionality, aimed at
non-programmer RT administrators. We'll walk through setting up a common
helpdesk configuration, from rights management, constructing workflows and
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and
dives into what you need to safely customize and extend RT. We'll cover
upgrading and deploying RT, database tuning, advanced Lifecycle configurations,
writing tools with RT's API, building an extension, and demonstrate how to
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend
both days of the course, but we've designed the material so that you can step
out after the first day with a dramatically improved understanding of how to
use RT or show up on the second day and get quickly up to speed on how to make
RT do your bidding.

Each class includes training materials, a continental breakfast, and an
afternoon snack (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store.
Unfortunately we are unable to accept American Express or PayPal. If you'd
prefer to pay with a purchase order, please email us at
training@bestpractical.com. Be sure to include:

• If you want to attend both days or a single day
• Full names and email addresses of attendees

Please also contact us at training@bestpractical.com for discounted pricing if
you are from an academic institution or if you'd like to send more than 3
people.

RT Training at Ohio LinuxFest 2013

Best Practical is happy to announce we're doing RT training this year at the Ohio LinuxFest in Columbus. Ohio LinuxFest Institute, the training portion of the conference, runs all day on Friday, September 13. We'll be presenting RT Basics in the morning and a more in-depth RT Customization class in the afternoon. Registration entitles you to one morning and one afternoon class, so you could even attend both! We'll also be around during the conference on Saturday to answer questions and talk about RT and RTIR.

RT Training in Seattle, Washington — June 19th & 20th

Best Practical Solutions provides unparalleled instruction in how to get the most out of RT.

Our second training of 2013 will be held in Seattle, Washington on June 19th & 20th. Space is limited, so RSVP as soon as possible so we can guarantee you a seat.

This training will introduce you to the new features in RT 4 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

Pricing and Payment

The cost of the class includes training materials, a continental breakfast and an afternoon snack. Please note that lunch will not be provided.

Single Day - USD 995
Both Days - USD 1495 (25% savings)

To Register

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. Unfortunately we are unable to accept American Express or PayPal.

If you'd prefer to pay with a purchase order, please email us at training@bestpractical.com. Be sure to include:

• If you want to attend both days or a single day
• Full names and email addresses of attendees

Please also contact us at training@bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.

Future training locations

If you can't make it to this training session, feel free to drop us a line to suggest locations for the future.