Querying Active and Inactive Tickets Made Easy

Querying Active and Inactive Tickets Made Easy

RT's Lifecycle feature gives you complete flexibility to define your own statuses and workflow. However, if your Lifecycle has a large number of statuses, performing a simple search to see how many tickets are currently being worked on can involve building a large query to include each one. With ‘Active’ and ‘Inactive’ values for the Query Builder, it’s much simpler.

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September! Join us for RT Training in LA, Now With More Workshop!

September! Join us for RT Training in LA, Now With More Workshop!

We're coming to LA with our new 3 day RT training!

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Keyboard Shortcuts

Request Tracker 4.4 introduces a number of keyboard shortcuts to improve your productivity. On any page in RT, you can now press "?" on your keyboard to bring up a list of shortcuts for the current page.

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Tagging in RT

Tagging in RT

Best Practical has released a new extension to make it easy to tag tickets with useful keywords. The tags then become a link to a search for all active tickets with that tag.

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