RT 4.2.14 Released

We're pleased to announce the general availability of RT 4.2.14. This release introduces several important security fixes as well as many bugfixes.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

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RT 4.0.25 Released

We're pleased to announce the general availability of RT 4.0.25. This release introduces several important security fixes as well as a handful of bugfixes. Please be aware that we intend for the 4.0.25 release to be the final release of the RT 4.0 series and no further security or bug fixes will be published.

Please see our official release announcement for more information, including the complete set of changes and bugfixes.

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Election Protection Runs on RT

Election Protection Runs on RT

The national, nonpartisan Election Protection coalition works to ensure that all U.S. voters have an equal opportunity to participate in the political process. On election days, they provide resources for voters across the country to protect the right to vote and Request Tracker is the engine that manages all of those requests. Read on to learn more about how RT supports this important project.

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Managing Service Level Agreements (SLAs) in RT

Managing Service Level Agreements (SLAs) in RT

Service level agreements (SLAs) are an important aspect of support agreements. If your organization provides support, it's important to track requests and make sure the team knows when they need to respond. RT's SLA features automate this tracking so you can be sure your support team responds on time.

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