The national, nonpartisan Election Protection coalition works to ensure that all U.S. voters have an equal opportunity to participate in the political process. On election days, they provide resources for voters across the country to protect the right to vote and Request Tracker is the engine that manages all of those requests. Read on to learn more about how RT supports this important project.
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Election Protection Runs on RT
Service level agreements (SLAs) are an important aspect of support agreements. If your organization provides support, it's important to track requests and make sure the team knows when they need to respond. RT's SLA features automate this tracking so you can be sure your support team responds on time.
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Managing Service Level Agreements (SLAs) in RT
Paris Request Tracker Training, April 24 - 26, 2017!
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Announcing Our First 2017 Request Tracker Training!
New dates for the Request Tracker training in LA!
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Request Tracker Training in LA!
RT 4.0 will reach end of life on February 15, 2017. It is recommended that users upgrade their RT instances to a supported version, 4.2 or 4.4, before that time.
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RT 4.0 Reaches End of Life
Request Tracker, with its first class support for email, offers the familiarity of a shared inbox. On top of that, RT brings the organizational power of an enterprise ticketing system.
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RT: The Cure for the Shared Inbox