Request Tracker

The open-source enterprise grade

ticketing system

Request Tracker (RT) is the system you need to track the important tasks you can't afford to forget.

 

Organizations of all sizes use RT to track and manage customer requests, internal project tasks, and workflows of all sorts. With custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles, RT serves the needs of your customers, your staff, and you. 

 

With RT, You Have A Choice

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How to Deploy

Choose from managed hosting, self-hosted, or cloud hosting through AWS. We offer flexible options and simple plans to help you get up and running quickly

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Product support

No matter your choice for hosting, we’re here to help you get the most out of RT. Support enables you to focus on getting your tasks done and spend more time doing the things that matter

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Complete Code Freedom

The source code and API are completely open! You are free to customize RT and integrate with the other systems and tools. You also aren’t locked into a vendor and you never need to worry about paying for software licenses.


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Managed Hosting Starting at $125/month with unlimited users

Join us in Rome for our next Public Training session!

Receive real time unparalleled instruction from the people who make RT and RTIR. Also, due to popular demand, we have added a third workshop day! We will be in Rome, Italy May 29th-31st 2019. 

RT Helps Organizations Large and Small

 
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Get organized today with RT.