Get the most out of RT.

Training

As the creators of RT, Best Practical are the acknowledged leader in RT training. We provide unparalleled instruction in how to get the most out of RT!

Upcoming Sessions

Best Practical offers intensive one-day developer and administrator training sessions taught by the developers who built RT.

Our current 2008 schedule:

Boston, MA on Monday, March 24, 2008
Amsterdam, The Netherlands on Monday, April 21, 2008

Training sessions cover:

RT's system architecture
A guided tour of the RT source code
Extension mechanisms you can use to customize RT
How to tie RT into your existing authentication infrastructure
Building your own tools that talk to the RT backend
Automating common procedures
Customizing RT's workflow to match your own
How to write custom reports based on RT's data

Reservations

To reserve a seat at one of the training sessions, please send mail to training@bestpractical.com . Please specify which session you are interested in and include the names and email addresses of all attendees and the billing address.

Payment Policy

The cost of the class includes materials. Payment or purchase order must be received two weeks prior to the date of the class.

Cost

$995 USD for classes in the US. EUR 790 for the class in Amsterdam.

Upon receipt of your reservation we will email you an invoice. Hardcopies of your invoices will be given to you at the training session. If your company requires a hardcopy prior to that, please provide us with the contact and address and we will mail it.

Cancellation Policy

Two weeks prior to the start date of the class - $250 USD / EUR 200 is non-refundable.

72 hours prior to the start time of the class - entire fee is non-refundable.

Private Training

Best Practical also offers private training sessions for interested organizations. If you would like to schedule a private training session for your organization's staff, please drop us a line at training@bestpractical.com .