RT: Request Tracker
What's New in 4.2?
RT 4.2 is our best update yet. It builds on our work in 4.0 to improve on the 3.8 series and represents more than two years of work by our engineers. If you want help upgrading your RT install to take advantage of these features, get in touch with us.
Coming up from an earlier release? Read about our improvements in 4.0.
Learn more about each feature below in our blog posts which will be going up over the coming weeks.
- New User Interface
- Menuing Improvements
- HTML Templates for Notifications
- Ticket Display Improvements
- User summary pages
- Easier per-Queue Scrip Configuration
- Grouping of Custom Fields
- Improved Charting
- S/MIME email support
- Database migration and merging tools
- Thousands of performance improvements and bug fixes
See the new RT in our updated screenshots.