About RT

Technical

Help requests without my RT remind me of TV without using TiVo to skip commercials: I can only stand it for a short while.

- Mike Patterson

RT: Request Tracker

Subversion version control

Best Practical uses Subversion to track all source code changes. SVN::Web provides a user-friendly view of the repository.

Repository Layout

/rt/branches/2.0-MAINT
    /rt/branches/3.0-MAINT
    /rt/branches/3.2-RELEASE
        specific versions in /rt/tags/3.2.0, etc
        will become /rt/branches/3.2-MAINT   
    /rt/branches/3.4-RELEASE
        specific versions in /rt/tags/3.4.0, etc
    /rt/branches/3.6-RELEASE
        specific versions in /rt/tags/3.6.0, etc
    /rt/branches/3.7-EXPERIMENTAL
         became           /rt/branches/3.8-TESTING
         then will become /rt/branches/3.8-RELEASE
               then       /rt/branches/3.8-MAINT

Level tags

EXPERIMENTAL: Codename based labels.

Not to be relied upon.
Has all the latest cool features, which may not make it into a release.

TESTING: Odd minor version

Featureset slush.
Recommended for new development and test deployments.

RELEASE: Even minor version number

All bugfixes, minor features.
NO SCHEMA CHANGES.
Localized string changes discouraged.
Recommended for production deployment.
Commercially supported by Best Practical.

MAINT: Even minor version number; always older than the current RELEASE

only critical bugfixes. No localized string changes unless critical.
Commercially supported by Best Practical.
Not for new installations.

You can check out a copy of the current release version of RT from svn using the commandline:
svn co svn://svn.bestpractical.com/rt/branches/3.6-RELEASE

You can check out a copy of the current development version of RT from svn using the commandline:
svn co svn://svn.bestpractical.com/rt/branches/3.8-TESTING