RT: Request Tracker


RT lets you install extensions which add functionality and features to the vanilla RT package. They're a great way to customize RT for your needs! Extensions are usually freely available and written by both Best Practical and users of RT alike. Browse our featured extensions and full extension list below!

Extensions List

Menubar Searches
Best Practical
Menubar User Tickets
Quickly find all the tickets for a user
Merge Users
Best Practical
Merges two users into the same effective user
Merge Users History
Best Practical
Merge historical activity of RT users.
Best Practical
Merge and resolve Nagios tickets
Notification Matrix
Best Practical
RT Extension for custom ticket notification
Notify Owners
Ian Norton
More flexible scrip actions pertaining to owners
Priority As String
Best Practical
Show priorities in RT as strings instead of numbers
Quick Calls
Best Practical
Quickly create tickets in specific queues with default values
Quick Delete
Best Practical
Adds a "quick delete" button to RT's standard ticket search interface