RT: Request Tracker

Online Documentation

An amazing wealth of information about RT and our related products is available on our community wiki. This is certainly the best place to start finding helpful documentation like FAQs, installation guides, troubleshooting tips, and tutorials. It's maintained by both Best Practical developers and RT users.

If you're looking for more in-depth documentation, we wrote an entire book just about RT, which is available in a variety of formats.

RT's source also includes useful documentation, such as the README and the "docs" directory.

Technical documentation for each class in RT's source code is accessible using Perl's perldoc command. For example: to see the API documentation for the RT::Ticket class, run

perldoc RT::Ticket 
 perldoc RT::Ticket_Overlay