RT 4.0.25 Documentation

This version has reached its end of life and is out of support. Please contact us for upgrade assistance.

RT::Tickets

Go to latest version →

NAME

  RT::Tickets - A collection of Ticket objects

SYNOPSIS

  use RT::Tickets;
  my $tickets = RT::Tickets->new($CurrentUser);

DESCRIPTION

   A collection of RT::Tickets.

METHODS

SortFields

Returns the list of fields that lists of tickets can easily be sorted by

Limit Helper Routines

These routines are the targets of a dispatch table depending on the type of field. They all share the same signature:

  my ($self,$field,$op,$value,@rest) = @_;

The values in @rest should be suitable for passing directly to DBIx::SearchBuilder::Limit.

Essentially they are an expanded/broken out (and much simplified) version of what ProcessRestrictions used to do. They're also much more clearly delineated by the TYPE of field being processed.

_IdLimit

Handle ID field.

_EnumLimit

Handle Fields which are limited to certain values, and potentially need to be looked up from another class.

This subroutine actually handles two different kinds of fields. For some the user is responsible for limiting the values. (i.e. Status, Type).

For others, the value specified by the user will be looked by via specified class.

Meta Data: name of class to lookup in (Optional)

_IntLimit

Handle fields where the values are limited to integers. (For example, Priority, TimeWorked.)

Meta Data: None

_LinkLimit

Handle fields which deal with links between tickets. (MemberOf, DependsOn)

Meta Data: 1: Direction (From, To) 2: Link Type (MemberOf, DependsOn, RefersTo)

_DateLimit

Handle date fields. (Created, LastTold..)

Meta Data: 1: type of link. (Probably not necessary.)

_StringLimit

Handle simple fields which are just strings. (Subject,Type)

Meta Data: None

_TransDateLimit

Handle fields limiting based on Transaction Date.

The inpupt value must be in a format parseable by Time::ParseDate

Meta Data: None

_TransLimit

Limit based on the ContentType or the Filename of a transaction.

_TransContentLimit

Limit based on the Content of a transaction.

_WatcherLimit

Handle watcher limits. (Requestor, CC, etc..)

Meta Data: 1: Field to query on

_WatcherJoin

Helper function which provides joins to a watchers table both for limits and for ordering.

_WatcherMembershipLimit

Handle watcher membership limits, i.e. whether the watcher belongs to a specific group or not.

Meta Data: 1: Field to query on

SELECT DISTINCT main.* FROM Tickets main, Groups Groups_1, CachedGroupMembers CachedGroupMembers_2, Users Users_3 WHERE ( (main.EffectiveId = main.id) ) AND ( (main.Status != 'deleted') ) AND ( (main.Type = 'ticket') ) AND ( ( (Users_3.EmailAddress = '22') AND (Groups_1.Domain = 'RT::Ticket-Role') AND (Groups_1.Type = 'RequestorGroup') ) ) AND Groups_1.Instance = main.id AND Groups_1.id = CachedGroupMembers_2.GroupId AND CachedGroupMembers_2.MemberId = Users_3.id ORDER BY main.id ASC LIMIT 25

_CustomFieldDecipher

Try and turn a CF descriptor into (cfid, cfname) object pair.

Takes an optional second parameter of the CF LookupType, defaults to Ticket CFs.

_CustomFieldJoin

Factor out the Join of custom fields so we can use it for sorting too

_CustomFieldLimit

Limit based on CustomFields

Meta Data: none

OrderByCols ARRAY

A modified version of the OrderBy method which automatically joins where ALIAS is set to the name of a watcher type.

Limit

Takes a paramhash with the fields FIELD, OPERATOR, VALUE and DESCRIPTION Generally best called from LimitFoo methods

LimitQueue

LimitQueue takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. (It defaults to =). VALUE is a queue id or Name.

LimitStatus

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a status.

RT adds Status != 'deleted' until object has allow_deleted_search internal property set. $tickets->{'allow_deleted_search'} = 1; $tickets->LimitStatus( VALUE => 'deleted' );

IgnoreType

If called, this search will not automatically limit the set of results found to tickets of type "Ticket". Tickets of other types, such as "project" and "approval" will be found.

LimitType

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=, it defaults to "=". VALUE is a string to search for in the type of the ticket.

LimitSubject

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a string to search for in the subject of the ticket.

LimitId

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a ticket Id to search for

LimitPriority

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's priority against

LimitInitialPriority

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's initial priority against

LimitFinalPriority

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's final priority against

LimitTimeWorked

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's TimeWorked attribute

LimitTimeLeft

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, >, < or !=. VALUE is a value to match the ticket's TimeLeft attribute

LimitContent

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a string to search for in the body of the ticket

LimitFilename

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a string to search for in the body of the ticket

LimitContentType

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of =, LIKE, NOT LIKE or !=. VALUE is a content type to search ticket attachments for

LimitOwner

Takes a paramhash with the fields OPERATOR and VALUE. OPERATOR is one of = or !=. VALUE is a user id.

LimitWatcher

  Takes a paramhash with the fields OPERATOR, TYPE and VALUE.
  OPERATOR is one of =, LIKE, NOT LIKE or !=.
  VALUE is a value to match the ticket's watcher email addresses against
  TYPE is the sort of watchers you want to match against. Leave it undef if you want to search all of them

LimitLinkedTo

LimitLinkedTo takes a paramhash with two fields: TYPE and TARGET TYPE limits the sort of link we want to search on

TYPE = { RefersTo, MemberOf, DependsOn }

TARGET is the id or URI of the TARGET of the link

LimitLinkedFrom

LimitLinkedFrom takes a paramhash with two fields: TYPE and BASE TYPE limits the sort of link we want to search on

BASE is the id or URI of the BASE of the link

LimitDate (FIELD => 'DateField', OPERATOR => $oper, VALUE => $ISODate)

Takes a paramhash with the fields FIELD OPERATOR and VALUE.

OPERATOR is one of > or < VALUE is a date and time in ISO format in GMT FIELD is one of Starts, Started, Told, Created, Resolved, LastUpdated

There are also helper functions of the form LimitFIELD that eliminate the need to pass in a FIELD argument.

LimitTransactionDate (OPERATOR => $oper, VALUE => $ISODate)

Takes a paramhash with the fields FIELD OPERATOR and VALUE.

OPERATOR is one of > or < VALUE is a date and time in ISO format in GMT

LimitCustomField

Takes a paramhash of key/value pairs with the following keys:

CUSTOMFIELD - CustomField name or id. If a name is passed, an additional parameter QUEUE may also be passed to distinguish the custom field.
OPERATOR - The usual Limit operators
VALUE - The value to compare against

_NextIndex

Keep track of the counter for the array of restrictions

ItemsArrayRef

Returns a reference to the set of all items found in this search

LoadRestrictions

LoadRestrictions takes a string which can fully populate the TicketRestrictons hash. TODO It is not yet implemented

DescribeRestrictions

takes nothing. Returns a hash keyed by restriction id. Each element of the hash is currently a one element hash that contains DESCRIPTION which is a description of the purpose of that TicketRestriction

RestrictionValues FIELD

Takes a restriction field and returns a list of values this field is restricted to.

ClearRestrictions

Removes all restrictions irretrievably

DeleteRestriction

Takes the row Id of a restriction (From DescribeRestrictions' output, for example. Removes that restriction from the session's limits.

_ProcessRestrictions PARAMHASH

# The new _ProcessRestrictions is somewhat dependent on the SQL stuff, # but isn't quite generic enough to move into Tickets_SQL.

_BuildItemMap

Build up a "ItemMap" of first/last/next/prev items, so that we can display search nav quickly.

ItemMap

Returns an a map of all items found by this search. The map is a hash of the form:

    {
        first => <first ticket id found>,
        last => <last ticket id found or undef>,

        <ticket id> => {
            prev => <the ticket id found before>,
            next => <the ticket id found after>,
        },
        <ticket id> => {
            prev => ...,
            next => ...,
        },
    }

PrepForSerialization

You don't want to serialize a big tickets object, as the {items} hash will be instantly invalid _and_ eat lots of space

FLAGS

RT::Tickets supports several flags which alter search behavior:

allow_deleted_search (Otherwise never show deleted tickets in search results) looking_at_type (otherwise limit to type=ticket)

These flags are set by calling

$tickets->{'flagname'} = 1;

BUG: There should be an API for this

NewItem

Returns an empty new RT::Ticket item

← Back to index

Security contact information
© 2002-2024 Best Practical Solutions LLC.